FAQs
Store location: 361 W. Main Street, New Holland PA 17557
Order Processing Times: Our signs and wreaths are all handmade, so order processing times are listed at 2 weeks, and then the items will be shipped out. If you're purchasing a product in our Ready to Ship section, they are processed in 1-3 business days. You will receive an automated email with tracking information once your order has shipped.
Shipping Carriers: We use USPS and UPS for all of our shipments.
Local pick up: Local pick up is offered at our shop in New Holland, PA, and you will be notified by email when your order is ready for pick up. See order processing times above for more information.
Return Policy: In the event that an item is damaged in shipping, please contact info@buttonsburlapllc.com right away (within 3 business days of delivery) with photos of the damage so we can help get it corrected. If you receive a product and it is not damaged, and you are unsatisfied, contact info@buttonsburlapllc.com right away (within 3 business days of delivery) for information on returning the item for a refund. Refunds will only be processed if products arrive back to Buttons & Burlap LLC within 2 weeks, in new condition. The customer is responsible for paying return shipping on the item(s).
For any other questions or concerns, contact info@buttonsburlapllc.com